BUILD YOUR OWN 1:2 SCALE REPLICA OF THE DALEK!

Ruthless mechanical soldiers devoid of emotion, Daleks are without doubt the most dangerous species in the universe. Own a piece of television history with this highly-detailed scale replica modelled on the 2005 ‘Time War Dalek’.

See the model in action!

How it works

You will receive 4 issues every month. Standard issues cost £11.99. One of the issues in your first delivery will be FREE and you’ll also receive 3 FREE gifts.

Click subscribe and choose your starting issue.
You’ll receive your first delivery of issues within a month, containing your FREE issue and FREE TARDIS keychain.
From then on, you’ll receive another delivery every 28 days containing 4 issues at £11.99 each.
You’ll receive your FREE The Dalek binder with your 3rd delivery PLUS your free TARDIS mug in your 7th delivery.

Subscriber benefits

Complete survey to win

Tell us what you think about the collection in our survey and you could be the lucky winner of one of two £50 Amazon vouchers!

FAQs

CLICK TO OPEN/CLOSE

Below are answers to the most frequently asked questions. Please check here before you get in contact with us, as you may find we have already answered your question.

ABOUT THE COLLECTION

What is The Dalek collection?

The Dalek is a brand-new partwork collection from Hachette Partworks that gives you everything you need to construct a high-quality 1:2 scale model of the legendary Time War Dalek, complete with remote controlled movement, lights, sound and interchangeable weapons. The accompanying magazine will feature clear step-by-steps instructions plus fascinating articles on the history of Doctor Who.

When will the collection be available?

  • Issue 1 will be available to buy in UK stores on 20th March.
  • Issue 2 will be available on 3rd April.
  • Issue 3 will be available on 10th April.
  • Issue 4 will be available on 17th April.

Alternatively, subscribe now to get your issues delivered straight to your door!

How many issues are there in the collection?

There are currently 140 issues planned.

How often is the collection published?

The collection is published weekly.

How much does each issue cost?

  • Issue 1 comes at the special price of £1.99.
  • Issue 2 comes at the special price of £7.99.
  • Issue 3 onwards is priced at £11.99.

Are issues available digitally?

We’re sorry, but issues will not be available digitally.

Are there any binders or extras with the subscription?

If you subscribe from issues 1, 2, 3 or 4, you will receive your FREE binder in your 3rd delivery. If you subscribe from issue 5, 6 or 7, you will receive your first binder with issue 10 at the price of £10.99.

Subsequent binders (without dividers) will be sent to all subscribers with issues 12, 32, 52, 72, 92 and 112 at the price of £10.99.

As a subscriber, you will also automatically receive special issues as they become available (items and prices vary).

You will be automatically opted in to receive binders and special issues throughout your collection, though you may opt out of receiving these by contacting our Customer Service Team.

SUBSCRIBING TO THE COLLECTION

How do I subscribe?

You can subscribe to The Dalek in one of three ways: online; by telephone on 0345 155 9277; or by post by filling in a subscription form which can be found in issue 1 of the collection.

What payment methods are available?

PayPal, Direct Debit, Visa, Mastercard or via invoice.

Have you received my subscription request? - I have not had confirmation.

If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.

What are the subscription gifts and when will I receive them?

Please note you will only receive these gifts if you subscribe from issue 1, 2, 3 or 4 by 7th July 2024. You are not entitled to receive the free subscription gifts if you subscribe from issue 5 onwards, or after 7th July.

  • 1st delivery – you will receive your FREE TARDIS mug and case PLUS one of your issues will also be FREE.
  • 3rd delivery – you will receive your FREE The Dalek binder.
  • 7th delivery – you will receive your FREE TARDIS mug.

Can I get the free subscription gifts without subscribing?

No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

What are your delivery methods?

All our despatches are sent by Royal Mail. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.

What should I do if I receive an invoice for an issue I have already paid for or returned?

If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Service Team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.

MANAGING MY SUBSCRIPTION AND UPDATING MY DETAILS

What if I move house?

Please contact our Customer Service Team to let them know your new address and we will update your details accordingly. Please note you cannot change your delivery address for your subscription online.

What if my card is expired or my payment details changed? How can I update my details securely?

Please give us a call using the details in the contact section. Please make sure that you don’t share any of your payment or card information by email.

REPLACEMENTS, RETURNS AND CANCELLATION

How do I cancel my subscription?

You can cancel at any time giving 28 days’ notice – please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

How do I return an issue?

If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

The Dalek
Staci
Swift Park
Old Leicester Road
Rugby
CV21 1DZ

Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

I have not received all my issues or gifts. How can you help?

We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods in the contact section. If you email the team, please include your name and subscription number in the subject line.

Why have I received the wrong issue(s)?

We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

I cannot find copies in the shops. What do I do?

You can ask your newsagent to place a regular order for you, so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

What should I do if I receive a damaged issue?

We replace any damaged issues free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might also be beneficial to mention the problem to Royal Mail.

OTHER QUESTIONS

Why can't I get through on the telephone number given?

We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team.

I cannot access some of the website pages. What can I do?

It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Service Team using one of the methods in the contact section.

Contact

Email:

Send us a message via our online contact form

Chat:

Chat with our Customer Service Team on WhatsApp

Phone:

Call the Dalek hotline on:

UK: 0345 155 9277

(Local rates apply)
Post:

Write to our Customer Service Team at:

The Dalek
Unit 4, Pullman Business Park,
Pullman Way, Ringwood,
Hampshire, BH24 1HD